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[crosscheck]

Sorry to reply to my own post, but I wanted to give a quick update to say that Jetico support has been working with me on this problem for the last few days and it looks like all data has been recovered from the corrupt drive. I am still not sure what caused the original problem, but I am sure that Jetico support has been very helpful. I appreciate everything they've done to ensure that the data on my drive was recovered!

[crosscheck]

I am having exactly the same problem as the other user.

I have two Firewire drives encrypted and they have been working perfectly until today. Now, one of them will mount fine and the other says it mounts, but it doesn't mount. Windows explorer gives the same error as it did to the other user as well "file or folder is corrupt and not readable". It also gives me the "mounted" message much quicker than the drive that actually mounts, just as the other user says.

The two things that I've changed recently are:

1. I updated to the latest version of Volume Encryption a few days ago. The drive has worked fine since then.

2. I upgraded Kaspersky 8 to Kaspersky 2010 today. The drive failed to mount immmediatly after re-booting after installing the latest Kaspersky.

Also, when this drive is mounted, it shows no "Capacity" "Free Space" or "File System" in the Volume Encyption program.

I tried uninstalling Kaspersky, but it did not resolve the problem. I also tried plugging it into USB instead of Firewire and that did not change anything.

I am using Windows XP with all of the latest updates and patches.

I will contact you via email. I hope that the drive is still in tact, but just needing some help to be mounted.  I cannot access my data at this time. I hope that you can help get it back.

[Jetico]

Could you please send first 256 sectors from one of the disks to
Jetico technical support ( mailto:support@jetico.com ).

You may use BestCrypt Volume Encryption (BCVE) to save the sectors
to file in the following way.

In BCVE program please select USB disk (for example, it may be "Disk 2")
(i.e. click on rectangle with "Disk 2" in low pane of BCVE), then
run command "View/Save/Restore sectors on selected disk" command
from "Sectors" menu.

Then press "Save sectors" button, in appeared window set "Start sector"
to 0, "Number of sectors" to 256 and then save contents of first 256 sectors to, for example, C:\256_sectors.bin file.

Please send us the C:\256_sectors.bin file, we hope that information from the file will help us to recover the partition.

Please also write us what version of Windows you are running.

Did some special happen before the problem arose? (Installation of
some program, connecting the USB disks to some other computer, updating
Windows, or some other specific event)?

[tzokot]

Hi,

I have two external USB-drives attached to my pc, both are encrypted. Since my  last reboot i can no longer access them. Mounting works, although significantly faster than usual. But i cannot access files via windows explorer after mounting a drive.
The error message is (translated): "drive x: is not accessible." "file or folder is corrupt and not readable". Decryption is btw not possible, it just says "decryption process was not completed" after a second.

I am using version 2.14.00, driver 2.19. I don't have a rescue disk.

What can i do to be able to access the drives again?