Welcome to Smokey's Security Forums.
As a guest you only have limited access to the board and it's features, please consider registering to gain full access!
Registration is free and it only takes a few moments to complete.

Smokey's Security Forums

Please login or register.

Login with username, password and session length
Advanced search  

News:

Android security: Sneaky three-stage malware found in Google Play store

Tens of thousands of users have downloaded two newly uncovered forms of malware.
Another crop of Android apps hiding malware have been discovered in - and removed from - the Google Play store.

Android security: Sneaky three-stage malware found in Google Play store

Malware Log Analysis & Removal Help * Ransomware Encryption & Decrytion Techniques * Official Jetico Inc. Support Forums

Share this topic on FacebookShare this topic on MySpaceShare this topic on RedditShare this topic on TwitterAuthorTopic: [RESOLVED] Firefox crashes on Windows 7 laptop  (Read 4032 times)

0 Members and 1 Guest are viewing this topic.

Starbuck

  • Site Owner
  • *
  • Offline Offline
  • location: Midlands. UK
  • Posts: 3420
  • .: Leader Malware Analysis & Removal Team
  • -: Site Help Desk - Support Department
    • WWW
Re: Firefox crashes on Windows 7 laptop
« Reply #17 on: May 28, 2015, 11:52:03 PM »
Any problems in the future.... you know where we are. :)

veebeejayTopic starter

  • Member
  • *
  • Offline Offline
  • Posts: 9
Re: Firefox crashes on Windows 7 laptop
« Reply #16 on: May 28, 2015, 11:31:16 PM »
I've performed all the cleanup actions you gave me instructions for. 

Thank you very much for helping me!

Starbuck

  • Site Owner
  • *
  • Offline Offline
  • location: Midlands. UK
  • Posts: 3420
  • .: Leader Malware Analysis & Removal Team
  • -: Site Help Desk - Support Department
    • WWW
Re: Firefox crashes on Windows 7 laptop
« Reply #15 on: May 28, 2015, 07:35:21 AM »
Quote
ESET Online Scanner shows No Threats Found.


That's good to hear.  :)

Quote
Thank you for your easy-to-follow instructions and time.


It's not a problem at all, you are very welcome.

Let's finish the cleaning process and remove the tools we have used.
We'll also set you a fresh restore point.

Step 1
Restart MBAM.
Click on the History tab >> Quarantine
Tick to select all items (if any there ) and then click the Delete button.
Close MBAM.


Step 2
Download Delfix and save it to your desktop.
  • Ensure Remove disinfection tools is checked.
  • Also place a checkmark next to:
  • Create registry backup
  • Purge system restore


    .
  • Click the Run button.
When the tool has finished, a log will open in notepad.... but i don't actually need this report


Step 3

Eset can be removed using the Remove Programs feature in Control Panel.

Glad I was able to help.

Safe surfing.

veebeejayTopic starter

  • Member
  • *
  • Offline Offline
  • Posts: 9
Re: Firefox crashes on Windows 7 laptop
« Reply #14 on: May 28, 2015, 02:05:34 AM »
ESET Online Scanner shows No Threats Found.

Thank you for your easy-to-follow instructions and time.

Starbuck

  • Site Owner
  • *
  • Offline Offline
  • location: Midlands. UK
  • Posts: 3420
  • .: Leader Malware Analysis & Removal Team
  • -: Site Help Desk - Support Department
    • WWW
Re: Firefox crashes on Windows 7 laptop
« Reply #13 on: May 27, 2015, 06:46:58 PM »
Hi veebeejay thanks for getting back to me.

Quote
I'm more than willing to run further scans, but I trust that NoScript is the real problem.


It would definitely seem that NoScript is the culprit.
Let's do one more scan just to make sure that the system is clean before we finish off.
 
I'd like you to do an ESET OnlineScan
64Bit users, please see note at the bottom.

You may find it beneficial to close your resident AV program before running the scan.

It's been found that on some systems the Eset's Online Scan fails during the database download ( around 20% )
To prevent this happening:
When the Computer scan settings display shows, click the Advanced option, the place a check next to the following (if it is not already checked):

Enable Anti-Stealth technology



  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

  • Click the button.
  • If asked, allow the activex control to install
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on to download the ESET Smart Installer.
      Save it to your desktop.
    • Double click on the icon on your desktop.
  • Check
  • Click the button.
  • Accept any security warnings from your browser.
  • Check
  • Make sure that the option Remove found threats is ticked, and the option Scan unwanted applications is checked
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push
  • Click , and save the file to your desktop using a unique name, such as ESETScan.
    Include the contents of this report in your next reply.
  • Click the button.
  • Click
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

Note:
As you are running a 64bit system:
The ESET Online Scanner is a 32-bit application, which means it must be run through in the 32-bit version of Internet Explorer, and as an Administrator. To do so, right-click on the Internet Explorer (32-bit) icon in the Start Menu and select "Run as administrator" from the context menu.
Or use either Firefox or Chrome which almost certainly will be 32bit versions.

Please post the Eset report if anything is found.

Thanks

veebeejayTopic starter

  • Member
  • *
  • Offline Offline
  • Posts: 9
Re: Firefox crashes on Windows 7 laptop
« Reply #12 on: May 27, 2015, 04:48:45 PM »
So far, there have been no more crashes.  I'm more than willing to run further scans, but I trust that NoScript is the real problem.

Thanks for your help!

Starbuck

  • Site Owner
  • *
  • Offline Offline
  • location: Midlands. UK
  • Posts: 3420
  • .: Leader Malware Analysis & Removal Team
  • -: Site Help Desk - Support Department
    • WWW
Re: Firefox crashes on Windows 7 laptop
« Reply #11 on: May 23, 2015, 09:28:55 PM »
Ok, thanks.

veebeejayTopic starter

  • Member
  • *
  • Offline Offline
  • Posts: 9
Re: Firefox crashes on Windows 7 laptop
« Reply #10 on: May 23, 2015, 08:33:21 PM »
I'll warn my dad to keep off of unfamiliar sites and let you know how everything runs in a few days.

Thanks!

Starbuck

  • Site Owner
  • *
  • Offline Offline
  • location: Midlands. UK
  • Posts: 3420
  • .: Leader Malware Analysis & Removal Team
  • -: Site Help Desk - Support Department
    • WWW
Re: Firefox crashes on Windows 7 laptop
« Reply #9 on: May 23, 2015, 11:10:00 AM »
Quote
I've disabled NoScript and, thus far, things run smoothly.


If it is No Script that is causing the problem.... it's not the first time.
Here's a few examples:
https://support.mozilla.org/en-US/questions/1037554

https://forums.informaction.com/viewtopic.php?f=7&t=20717

http://www.reddit.com/r/firefox/comments/1rwd3r/noscript_causing_random_freezes/

http://forums.mozillazine.org/viewtopic.php?f=38&t=463184

Also there seems to be a few concerns about the developer pushing PuP's:
http://forums.mozillazine.org/viewtopic.php?f=38&t=2874881

I admit that I stopped using No Script a couple of years ago as it just seemed to becoming a little too complicated and took awhile to tune it correctly for each site.

Best leave it disabled for a couple of days and see how things go.
Either way, get back to me in a couple of days and let me know.... we can then take things from there.

Quote
The latest version of mbam installed fine.  Thank you for your help with that mishap.


No problem at all.
At least the new scan shows no malware.

Will speak in a couple of days when you have tested Firefox without No Script.
Any questions before then... don't hesitate to post back.

veebeejayTopic starter

  • Member
  • *
  • Offline Offline
  • Posts: 9
Re: Firefox crashes on Windows 7 laptop
« Reply #8 on: May 23, 2015, 04:06:10 AM »
I've disabled NoScript and, thus far, things run smoothly.

The latest version of mbam installed fine.  Thank you for your help with that mishap.

Here's the log:

Malwarebytes Anti-Malware
http://www.malwarebytes.orghttp://

Scan Date: 5/22/15
Scan Time: 8:04:57 PM
Logfile:
Administrator: Yes

Version: 2.01.6.1022
Malware Database: v2015.05.22.06
Rootkit Database: v2015.05.16.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Clair

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 363680
Time Elapsed: 30 min, 27 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

Starbuck

  • Site Owner
  • *
  • Offline Offline
  • location: Midlands. UK
  • Posts: 3420
  • .: Leader Malware Analysis & Removal Team
  • -: Site Help Desk - Support Department
    • WWW
Re: Firefox crashes on Windows 7 laptop
« Reply #7 on: May 22, 2015, 11:36:16 PM »
Quote
An Error occurred while trying to uninstall Malwarebyters Anti-Malware version 1.75.0.1300. It may have already been uninstalled. (It then asks if I want to remove it from the list).

Let it remove it from the list and then run the MBAM Clean program.
The program is designed to remove any folders/files or registry entries that are associated with MBAM.
Then install the new version.

Quote
My dad just now spent about a minute on one of the same sites, and Firefox crashed.

Ok, let's check and see if it is related to an addon.....

Open Firefox, then click on the Help tab and select: Restart with Addons disabled

Run FF like this for awhile and see if there's any improvement.

Thanks

veebeejayTopic starter

  • Member
  • *
  • Offline Offline
  • Posts: 9
Re: Firefox crashes on Windows 7 laptop
« Reply #6 on: May 22, 2015, 10:58:07 PM »
Hmm.  I'm in Uninstall or change a program and Malwarebyters Anti-Malware version 1.75.0.1300 is listed, but when I right-click and choose uninstall (there are no Repair or Change options), it says:

An Error occurred while trying to uninstall Malwarebyters Anti-Malware version 1.75.0.1300. It may have already been uninstalled. (It then asks if I want to remove it from the list).

Also, I spent about twenty minutes going through the sites my dad uses and didn't have a problem with Firefox.  My dad just now spent about a minute on one of the same sites, and Firefox crashed.

Thank you for your continued help.

Starbuck

  • Site Owner
  • *
  • Offline Offline
  • location: Midlands. UK
  • Posts: 3420
  • .: Leader Malware Analysis & Removal Team
  • -: Site Help Desk - Support Department
    • WWW
Re: Firefox crashes on Windows 7 laptop
« Reply #5 on: May 22, 2015, 09:57:09 PM »
Hi veebeejay

Quote
I've cleared off junk to give me 70 free GB on the system


That's good.
So with the extra 4.4 GB temporary data that FRST removed..... you have now gained 74.4GB :)

Quote
When I ran MBAM, I got a message saying a new version was available.  I agreed to update it, but I got a message saying I had to remove the previous version manually.


That is always the best way.
I have known problems when a new version is run over an older version.
Here's the correct way to remove and update MBAM.

  • Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
  • Restart your computer (very important).
  • Download  mbam clean and save to your Desktop.
  • Please close all open applications and temporarily shutdown your antivirus to avoid any conflicts when running the tool.
  • Locate the file mbam-clean.exe and double-click to run it... Vista/Windows 7/8 users right-click and select Run As Administrator.. and follow the onscreen prompts.
  • It will ask to restart your computer, please allow it to do so (very important)
  • After the computer restarts..........
  • Ensure that your antivirus is enabled and download the latest version of Malwarebytes Anti-Malware from Here and save it to your desktop.
  • Now close all open applications including your browser and launch the Malwarebytes installer you just downloaded.
  • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program
    I recommend that you UNtick this option.
  • Click Finish
  • If you are notified the Database is out of date click Update Now



  • Click Scan Now >>
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
.

(Copy to clipboard for pasting into forum replies)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab >> Application Logs.



  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'



  • Paste the contents of the clipboard into your reply.

.

Quote
When I added the NoScript extension and restarted, Firefox crashed again.  I tried opening Firefox again, and it crashed again.


It does sound as though an addon may be causing the problem.
As Firefox 38.0.1 is the latest version, not all addons may be 100% compatible at the moment.

Quote
I reset it again, added NoScript again, and it hasn't crashed.


Fingers crossed that it stays that way now.


Let me have the new MBAM report after the new version is installed and let me know if the freezing problem re-occurs.... If so we'll look a little deeper.

Thanks


veebeejayTopic starter

  • Member
  • *
  • Offline Offline
  • Posts: 9
Re: Firefox crashes on Windows 7 laptop
« Reply #4 on: May 21, 2015, 11:18:53 PM »
Thank you for your quick reply!

I've cleared off junk to give me 70 free GB on the system.

When I ran MBAM, I got a message saying a new version was available.  I agreed to update it, but I got a message saying I had to remove the previous version manually. I pressed cancel, and it opened the program up normally with the option to update the Database Version. I pressed Update Now and got the same "a new version is ready" message, and I clicked Later. And then I was able to run the scan normally.

I ran Farbar and got the log you requested, I updated Java, and reset Firefox. When I added the NoScript extension and restarted, Firefox crashed again.  I tried opening Firefox again, and it crashed again.  I reset it again, added NoScript again, and it hasn't crashed.

Thank you very much for your time.

Here's the fixlog.txt:

Fix result of Farbar Recovery Scan Tool (x64) Version: 21-05-2015
Ran by Clair at 2015-05-21 16:31:30 Run:1
Running from C:\Users\Clair\Desktop\hardy
Loaded Profiles: Clair (Available profiles: Clair)
Boot Mode: Normal
==============================================

Content of fixlist:
*****************
HKLM\...\Run: [] => [X]
HKLM-x32\...\Run: [] => [X]
SearchScopes: HKLM-x32 -> DefaultScope value is missing
BHO: AVG Do Not Track -> {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} -> C:\Program Files (x86)\AVG\AVG2012\avgdtiea.dll No File
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll No File
FF NetworkProxy: "type", 0
CHR Plugin: (Shockwave Flash) - C:\Program Files (x86)\Google\Chrome\Application\35.0.1916.114\PepperFlash\pepflashplayer.dll No File
CHR Plugin: (Native Client) - C:\Program Files (x86)\Google\Chrome\Application\35.0.1916.114\ppGoogleNaClPluginChrome.dll No File
CHR Plugin: (Chrome PDF Viewer) - C:\Program Files (x86)\Google\Chrome\Application\35.0.1916.114\pdf.dll No File
CHR Plugin: (AVG Internet Security) - C:\Users\Clair\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmfkcklnlgedgbglfkkgedjfmejoahla\12.0.0.2210_0\plugins/avgnpss.dll No File
CHR Plugin: (Adobe Acrobat) - C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Browser\nppdf32.dll No File
CHR Plugin: (Google Update) - C:\Program Files (x86)\Google\Update\1.3.21.123\npGoogleUpdate3.dll No File
CHR Plugin: (Shockwave Flash) - C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_4_402_287.dll No File
CHR Plugin: (Silverlight Plug-In) - c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrl.dll No File
S1 SMR430; \SystemRoot\System32\drivers\SMR430.SYS [X]
2015-05-20 15:39 - 2011-05-10 22:29 - 00000000 ____D () C:\ProgramData\Norton
C:\Users\Clair\AppData\Local\Temp\avguidx.dll
C:\Users\Clair\AppData\Local\Temp\dllnt_dump.dll
C:\Users\Clair\AppData\Local\Temp\FP_PL_PFS_INSTALLER.exe
C:\Users\Clair\AppData\Local\Temp\HotShot_installerNewNoStartUp.exe
C:\Users\Clair\AppData\Local\Temp\htmlayout.dll
C:\Users\Clair\AppData\Local\Temp\iGearedHelper.dll
C:\Users\Clair\AppData\Local\Temp\iv_uninstall.exe
C:\Users\Clair\AppData\Local\Temp\MachineIdCreator.exe
C:\Users\Clair\AppData\Local\Temp\ntdll_dump.dll
C:\Users\Clair\AppData\Local\Temp\oi_{8C9C65B3-55BE-41A2-B66A-978051C560FF}.exe
C:\Users\Clair\AppData\Local\Temp\ose00000.exe
C:\Users\Clair\AppData\Local\Temp\ose00001.exe
C:\Users\Clair\AppData\Local\Temp\Quarantine.exe
C:\Users\Clair\AppData\Local\Temp\sqlite3.dll
C:\Users\Clair\AppData\Local\Temp\xpdes.dll
AlternateDataStreams: C:\ProgramData\TEMP:373E1720
Hosts:
CMD: ipconfig /flushdns
EmptyTemp:






*****************

HKLM\Software\Microsoft\Windows\CurrentVersion\Run\\ => value Deleted successfully.
HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\ => value Deleted successfully.
HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => Value was restored successfully.
"HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{31332EEF-CB9F-458F-AFEB-D30E9A66B6BA}" => Key Deleted successfully.
"HKCR\CLSID\{31332EEF-CB9F-458F-AFEB-D30E9A66B6BA}" => Key Deleted successfully.
"HKCR\PROTOCOLS\Handler\linkscanner" => Key Deleted successfully.
"HKCR\CLSID\{F274614C-63F8-47D5-A4D1-FBDDE494F8D1}" => Key Deleted successfully.
Firefox Proxy settings were reset.
C:\Program Files (x86)\Google\Chrome\Application\35.0.1916.114\PepperFlash\pepflashplayer.dll not found.
C:\Program Files (x86)\Google\Chrome\Application\35.0.1916.114\ppGoogleNaClPluginChrome.dll not found.
C:\Program Files (x86)\Google\Chrome\Application\35.0.1916.114\pdf.dll not found.
C:\Users\Clair\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmfkcklnlgedgbglfkkgedjfmejoahla\12.0.0.2210_0\plugins/avgnpss.dll not found.
C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Browser\nppdf32.dll not found.
C:\Program Files (x86)\Google\Update\1.3.21.123\npGoogleUpdate3.dll not found.
C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_4_402_287.dll not found.
c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrl.dll not found.
SMR430 => Service Deleted successfully.
C:\ProgramData\Norton => Moved successfully.
C:\Users\Clair\AppData\Local\Temp\avguidx.dll => Moved successfully.
C:\Users\Clair\AppData\Local\Temp\dllnt_dump.dll => Moved successfully.
C:\Users\Clair\AppData\Local\Temp\FP_PL_PFS_INSTALLER.exe => Moved successfully.
C:\Users\Clair\AppData\Local\Temp\HotShot_installerNewNoStartUp.exe => Moved successfully.
C:\Users\Clair\AppData\Local\Temp\htmlayout.dll => Moved successfully.
C:\Users\Clair\AppData\Local\Temp\iGearedHelper.dll => Moved successfully.
C:\Users\Clair\AppData\Local\Temp\iv_uninstall.exe => Moved successfully.
C:\Users\Clair\AppData\Local\Temp\MachineIdCreator.exe => Moved successfully.
C:\Users\Clair\AppData\Local\Temp\ntdll_dump.dll => Moved successfully.
C:\Users\Clair\AppData\Local\Temp\oi_{8C9C65B3-55BE-41A2-B66A-978051C560FF}.exe => Moved successfully.
C:\Users\Clair\AppData\Local\Temp\ose00000.exe => Moved successfully.
C:\Users\Clair\AppData\Local\Temp\ose00001.exe => Moved successfully.
"C:\Users\Clair\AppData\Local\Temp\Quarantine.exe" => File/Directory not found.
C:\Users\Clair\AppData\Local\Temp\sqlite3.dll => Moved successfully.
C:\Users\Clair\AppData\Local\Temp\xpdes.dll => Moved successfully.
C:\ProgramData\TEMP => ":373E1720" ADS removed successfully.
C:\Windows\System32\Drivers\etc\hosts => Moved successfully.
Hosts was reset successfully.

=========  ipconfig /flushdns =========


Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========= End of CMD: =========

EmptyTemp: => Removed 4.4 GB temporary data.


The system needed a reboot.

==== End of Fixlog 16:33:54 ====

Starbuck

  • Site Owner
  • *
  • Offline Offline
  • location: Midlands. UK
  • Posts: 3420
  • .: Leader Malware Analysis & Removal Team
  • -: Site Help Desk - Support Department
    • WWW
Re: Firefox crashes on Windows 7 laptop
« Reply #3 on: May 21, 2015, 10:15:21 PM »
Hi veebeejay and welcome back.

There is nothing specific in the reports that would lead to Firefox crashing, but the reports do show a few concerns.
Also I'd like to add that a week ago I had a similar problem with Firefox.... after trying numerous scans, the only thing that fixed it was a reset.
I'll add that to the end of this post.

Quote
Drive c: (S3A8973D003) (Fixed) (Total:437.37 GB) (Free:48.96 GB) NTFS ==>[System with boot components (obtained from reading drive)]


This isn't helping the system.
You have approx 10.5% of free space left.
Windows will not function correctly unless there's approx 18% of free space.
You really need to clean off some Pics, music, films, old ( not used) Programs etc.

Quote
Malwarebytes Anti-Malware version 1.75.0.1300 (HKLM-x32\...\Malwarebytes' Anti-Malware_is1) (Version: 1.75.0.1300 - Malwarebytes Corporation)


This is confusing.
It shows an old out of date program.
But the MBAM report shows
Quote
Version: 2.00.1.1004


But.... the latest version is: 2.1.6.1022
Can you shed any light on this?


Step 1
Please download the attached fixlist.txt file (bottom of this post) and save it to C:\Users\Clair\Desktop\hardy.
NOTE.
It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine.
Running this on another machine may cause damage to your operating system


Re-run FRST/FRST64 (which ever is installed ) and press the Fix button just once and wait.



The tool will make a log in the Hardy folder (Fixlog.txt). Please post this in your next reply.


Step 2
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. A malicious site could render Java content under older, vulnerable versions of Sun's software if the user has not removed them. Please follow these steps to remove older version Java components and update:
  • Download the latest version of  Java Runtime Environment (JRE) 8 Update 45 and save it to your desktop.
  • Scroll down to where it says "Java SE 8 Update 45".
  • Click the "Download JRE " button.
  • Accept the license agreement.
  • select  'Windows x64.exe' from the list.
  • Save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
.
Java 7 Update 7 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86417007FF}) (Version: 7.0.70 - Oracle)
Java SE Development Kit 7 Update 7 (64-bit) (HKLM\...\{64A3A4F4-B792-11D6-A78A-00B0D0170070}) (Version: 1.7.0.70 - Oracle)
Java(TM) 6 Update 20 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216020FF}) (Version: 6.0.200 - Sun Microsystems, Inc.)

.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on downloaded icon to install the newest version.
.

Step 3
To Reset Firefox
  • At the top of the Firefox window, click the Help menu and select Troubleshooting Information
  • Click the Reset Firefox… button in the upper-right corner of the Troubleshooting Information page.
  • To continue, click Reset Firefox in the confirmation window that opens.
  • Firefox will close and be reset. When it's done, a window will list the information that was imported.
  • Click Finish and Firefox will open.
Note:
After the reset is finished, your old Firefox profile information will be placed on your desktop in a folder named "Old Firefox Data." If the reset didn't fix your problem you can restore some of the information not saved by copying files to the new profile that was created.
If you don't need this folder any longer, you should delete it as it contains sensitive information.

The reset feature works by creating a new profile folder for you while saving your most important data.

Firefox will try to keep the following data:
  • Bookmarks
  • Browsing history
  • Passwords
  • Cookies
  • Web form auto-fill information
  • Personal dictionary


In your next reply, please submit: 
Fixlog.txt

If you still have the RogueKiller scan report, can you also add this please. ( it should be on the Desktop)

Also let me know if the problem still exists after running the fix and resetting Firefox.

Thanks.

 

* Permissions
You can't post new topics.
You can't post replies.
You can post attachments.
You can't modify your posts.
BBCode Enabled
Smilies Enabled
[img] Enabled
HTML Disabled


Except where otherwise stated, all content, graphics, banners and images included © 2006 - 2017 Smokey Services™ -- All rights reserved
Design board graphics, banners and images by Meg&Millie - Emma aka Tinker

This site does not store profiling-, tracking-, third-party and/or any other non-essential cookie(s) on client computers and is fully compliant with the EU ePrivacy Directive
Smokey's does not use any Web Analytics/Analysis Service, and also does not use any browser fingerprinting techniques

    

  

Smokey's also provides free fully qualified FRST (Farbar Recovery Scan Tool) Log / Malware Analysis & Removal Help and System Health Checks
rifle
rifle
rifle
rifle