Author Topic: Webroot deletes Windows files and causes serious problems for users  (Read 18 times)

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Offline Scarlett

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Webroot deletes Windows files and causes serious problems for users
« Reply #1 on: April 25, 2017, 05:16:17 PM »
Webroot deletes Windows files and causes serious problems for users
25 April 2017, 4:19 pm



Users of Webroot's endpoint security product, consumers and businesses alike, had a nasty surprise Monday when the program started flagging Windows files as malicious.

The reports quickly popped up on Twitter and continued on the Webroot community forum -- 14 pages and counting. The company came up with a manual fix to address the issue, but many users still had problems recovering their affected systems.

The problem is what's known in the antivirus industry as a "false positive" -- a case where a clean file is flagged as malicious and is blocked or deleted. False positive incidents can range in impact from merely annoying -- for example, when a program cannot run anymore -- to crippling, where the OS itself is affected and no longer boots.

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Source: Network World Security

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