Author Topic: Bestcrypt Causing BSOD in Windows 10  (Read 291 times)

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Offline ElMan

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Re: Bestcrypt Causing BSOD in Windows 10
« Reply #6 on: November 01, 2017, 01:47:39 PM »
...and it just did. Okay, a couple of more dump files coming your way.

Offline ElMan

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Re: Bestcrypt Causing BSOD in Windows 10
« Reply #5 on: October 19, 2017, 02:59:10 AM »
Upgrade done. Will be in touch if the BSOD rears its ugly head again.  :)

Offline Jetico

  • Jetico Inc. Support Engineer
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Re: Bestcrypt Causing BSOD in Windows 10
« Reply #4 on: October 18, 2017, 02:05:22 PM »
Hello El-Man,

The latest version is BestCrypt v. 9.03.5 and BCWipe v.6.09.6

Please update using BestCrypt --> Utilities --> Automatic Update or using this setup file: https://www.jetico.com/bcryptSetup.exe

Don't forget to reboot. If BSOD repeats with the latest version, please send us the corresponding minidump file.

Sincerely,
Jetico Technical Support team

Offline ElMan

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Re: Bestcrypt Causing BSOD in Windows 10
« Reply #3 on: October 18, 2017, 01:32:52 PM »
Hi, there.

I have installed the latest BestCrypt version, which according to the About on the Control Panel, is Control Panel version 9.03.4, and BestCrypt driver 4.56. Expect the Minidump file soon.

Am using BCWipe, v6.09.5.

And the BSODs seem to happen at random, and not even when I'm using BCWipe. Sometimes I'm not actually doing anything, just stepping back from the PC, and then, blam!

Offline Jetico

  • Jetico Inc. Support Engineer
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  • Posts: 1530
Re: Bestcrypt Causing BSOD in Windows 10
« Reply #2 on: October 18, 2017, 08:58:20 AM »
Hello El-Man,

Since you've just renewed your subscription for software updates and technical support, please make sure to download and install the latest versions of our software. If BSOD happens again with the latest version, please send the minidump file to support@jetico.com

FSH.SYS is a part of BCWipe and BestCrypt Volume Encryption. Which of the software are you using?

Does BSOD happen occasionally or rather when you perform certain actions: e.g. run wiping task, copy files to encrypted volume, else?

Sincerely,
Jetico Technical Support team

Offline ElMan

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Bestcrypt Causing BSOD in Windows 10
« Reply #1 on: October 18, 2017, 07:29:18 AM »
Hello, all.

Am having some trouble with Bestcrypt 9 in Windows 10 - every so often, it causes a BSOD. Looking at the Minidump file with BlueScreenView, it says the problem is a SYSTEM_THREAD_EXCEPTION_NOT_HANDLED caused by fsh.sys (v5.56).

Have been most satisfied with Bestcrypt, then this. Well, lucky I just upgraded and got a year of tech support. I can supply the Minidump file (about 250Kb compressed) if that will help. Do you have a preferred upload spot?

El-Man.

 


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